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Ordering a template on Velvetbug is easy. Follow these steps: 1. **Select Your Template**: Browse our range of styles, grouped by theme collections and price tiers: - Classic: starting from ₹1,000-20,000 - Premium: ₹20,000 - ₹40,000 - Luxury: ₹40,000 and above Use the filters on the gallery or homepage to find your perfect design. 2. **Place Your Order**: Select your template, fill in the required details in the “Additional Details” section on the product page, and complete your payment securely. Orders are delivered within 7-15 days. If your order includes any custom illustration requests, our team will contact you via email or WhatsApp to confirm details and pricing. 3. **Review & Finalise**: We will send you a static image draft for approval (includes 2 rounds of text edits — additional edits will be chargeable). Once approved, animation work begins and a watermarked video draft will be shared for final confirmation. 4. **Delivery**: Receive your invite in your preferred format: - MP4 File — ready to download and share - Private Link — streamable online for easy sharing

Q. How do I book an order? A. Once you have finalized the invite, please share the final text and 50% advance. You can take this conversation forward on our WhatsApp number. Q. How long will it take you to deliver? A. Our usual process is 10-15 days. This time includes your text layout, edit rounds, and the final output of your invite video. Q. How do I share my text? A. We provide a form to you, which you need to fill out and share. Q. What if we are not happy with the layout? A. This is the reason we give 2 rounds of edits. What you see is what you get in the final product. Q. I have 4 functions, but not everyone is invited to all the functions. Will you give me 4 separate videos? A. We don’t do 4 separate videos unless you have a completely new guest list for each event. We believe in sending 1 comprehensive video with all details for the guests not to miss out on any information. Therefore, we advise on making guest lists as per sets, and we can then deliver the additional videos based on those sets. Q. How do we contact you? A. WhatsApp is our primary source of communication. Since this is a digital product, communication via WhatsApp and email is a lot more convenient.

Q. What is your payment process? A. 50% advance at the time of booking the order, and the balance 50% before the final file is shared. Q. What are the modes of payment available? A. You can do a direct bank transfer or pay through UPI.

Q. What are templates? A. Templates are pre-designed invites with the same thought, design, and execution process we do for a custom. Templates only help you get the invite quicker at the best possible price. Q. Can we make design changes to the invite? A. These are templates. The only customisation available is in Text and Music. Q. Can the font be changed? A. These are templates. The only customisation available is in Text and Music. Q. Can I change the music? A. Yes, you can. However, you need to finalize the music as soon as the text is approved. Q. Do you do invites in other languages? A. Yes, we do. But not all invites are conducive to it, so kindly share links of your preferred invites and your text for us to help pick out the perfect fit for you. Q. We want to mix 2 different songs for the invite? A. We don’t do music editing and mixing on our end. However, if you provide the file, we are happy to use it. Q. Do you suggest music options? A. Yes, we do. But music is a personal choice, so the final decision is on you.

Q. We want the same invite for the other(Bride or Groom) side of the family. Is that chargeable? A. Yes, it is charged extra. Q. Is digital stationery part of the package? A. No, they are additional. Q. Is Monogram part of the invite cost? A. It is an additional cost. Q. Is Save the Date included with the invite? A. It is an additional cost. Q. We want matching Print Stationery. How can we go about that? A. Kindly share your list along with quantities for us to quote you the price. Q. Are the additional text edits chargeable? A. Yes. Q. Does the cost remain the same if in a different language? A. A nominal price is charged for a language other than English Q. We want an extra video with a lesser number of function slides. Is that chargeable? A. Yes, it is charged extra.

You will receive your final invitation file in one of two ways: either as a private YouTube link or as an MP4 file that can be shared on WhatsApp. Please note that due to size limitations, sending the invite via email is not recommended. Our video files are optimized for WhatsApp, typically ranging between 55-60 MB to maintain high quality and resolution.